Refund Policy

Effective Date: April 13 2024

1. Overview

At Pasale Market Hub Pvt. Ltd (" The Pasale"), we are committed to ensuring customer satisfaction with every purchase made through our multi-vendor e-commerce platform, www.thepasale.com. In the event that you are not entirely satisfied with your purchase, we offer refunds under certain conditions, as outlined in this Refund Policy.

2. Eligibility for Refunds

• Refunds are issued in the following circumstances:
  • The product is defective or damaged upon receipt.
  • The product does not match the description provided on our website.
  • The product is not delivered within the specified timeframe.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team at 9851346674 within 3 Days of receiving the product. Provide your order number and details of the issue.

2. Return Authorization (RA): If your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

3. Return Shipping: Ship the product back to the designated return address provided by our customer support team. Customers are responsible for return shipping costs unless the return is due to an error on our part.

4. Inspection: Once we receive the returned item, our team will inspect it to verify the eligibility for a refund based on the conditions outlined in this policy.

5. Refund Issuance: If the returned item meets the eligibility criteria, we will initiate a refund to your original method of payment. Please allow 7 days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

Certain products are not eligible for refunds. These include but are not limited to:

• Perishable goods such as food, flowers, or personalized items.
• Products categorized as intimate or sanitary goods.
• Items marked as final sale or clearance.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

6. Vendor-Specific Refund Policies

Please note that some vendors on our platform may have their own refund policies. If a vendor-specific refund policy applies to your purchase, it will be clearly stated on the product page.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at [email protected] 

8. Amendments to Policy

We reserve the right to amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase through www.thepasale.com, you acknowledge and agree to abide by the terms of this Refund Policy.

Last Updated: April 11 2024

This Refund Policy is the property of Pasale Market Hub Pvt. Ltd and may not be reproduced without permission.