Return Policy

Effective Date: April 13 2024

1. Overview

At Pasale Market Hub Pvt. Ltd (" The Pasale"), we strive to ensure customer satisfaction with every purchase made through our multi-vendor e-commerce platform, www.thepasale.com. We understand that occasionally, an item may not meet your expectations, and we are here to assist you with returns and exchanges.

This Return Policy outlines the terms and conditions for returning or exchanging products purchased through our website.

2. Eligibility for Returns

• Products are eligible for return within [insert number] days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

3. Non-Returnable Items

Certain products are not eligible for return. These include but are not limited to:

• Perishable goods such as food, flowers, or personalized items.
• Products categorized as intimate or sanitary goods.
• Items marked as final sale or clearance.

4. Return Process

To initiate a return, follow these steps:

1. Contact Customer Support: Reach out to our customer support team at 9851346674 to initiate the return process. Please provide your order number and details of the product you wish to return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.

3. Packaging: Ensure that the product is securely packaged, preferably in its original packaging.

4. Shipping: Ship the product back to the designated return address provided by our customer support team. Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy.

5. Refunds

Upon approval of the return and completion of the inspection process, we will initiate a refund to your original method of payment. Please allow & Days for the refund to be processed and reflected in your account.

6. Exchanges

If you wish to exchange a product for a different size, color, or variant, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund for the returned item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

8. Vendor-Specific Return Policies

Please note that some vendors on our platform may have their own return policies. If a vendor-specific return policy applies to your purchase, it will be clearly stated on the product page.

9. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at 9851346674.

10. Amendments to Policy

We reserve the right to amend this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase through www.thepasale.com, you acknowledge and agree to abide by the terms of this Return Policy.

Last Updated: April 11, 2024

This Return Policy is the property of Pasale Market Hub Pvt. Ltd and may not be reproduced without permission.